Refund policy

1. When you can get a refund

Ask for a refund within 14 days of a purchase or a renewal. The amount depends on how many of that billing period's credits the workspace has used:

• Less than 10% used: a full refund.
• 10% or more used: a refund for the unused share of credits only. For example, if 40% of the period's credits were used, 60% of the payment is refunded.

2. How to ask for a refund

• Use the link in the receipt email from Paddle, or
• email support@manoonlabs.com with the email address on your account and your order number.

3. How refunds are paid

Paddle.com is the Merchant of Record for all our orders, so Paddle processes every refund back to the original payment method. How long it takes to show up depends on your bank or card issuer.

A full refund ends the subscription, and the workspace moves to the Free plan. A partial refund does not change the plan on its own. Cancel from the Plan page if you also want to stop future renewals.

4. Cancelling

You can cancel a paid plan at any time from the Plan page. Cancelling stops future renewals. The workspace keeps its plan and any credits left until the end of the period already paid for. Cancelling on its own does not refund the current period.

5. After 14 days

After 14 days, the current period is not refunded, except where the law requires it. If you were charged by mistake, for example twice for the same period, contact us and we will fix it.

6. If we shut down

If we shut down the service, we will give notice and refund any prepaid period you have not used.